You may think that monitoring your businesses brand and reputation is only for the large, enterprise level companies, nothing can be further from the truth. Every business, regardless of the size, should have reputation monitoring among the top priorities for their business.
With social media on the rise, it has become easier for consumers to share their opinions online. We all love the positive comments and these endorsements can go a longways in building your positive brand. However negative comments and reviews, whether they are true or not, can scare off a lot of potential business.
Properly managing your brand and reputation online will play a major role in how your business is perceived. It only takes a few negative reviews to undo all the work you’ve put into building a positive brand for your business. According to a study by Dimensional Research, 86% of respondents said that buying decisions were influenced by negative reviews online.
This is why monitoring your online reputation and managing what is being said is such an essential component of marketing for every business. Even if you have several customers leaving positive reviews online about your business, the negative ones can still have an impact on visitors if negative reviews are responded to correctly.
Our software is actively monitoring the top review sites like Yelp, Yahoo, Google and more – 24/7 Monitoring
Anytime a review is posted online an alert is automatically generated and sent so you can respond quickly.
Monthly reports provide you with the important information about the overall state of your reputation online.
Speak with a real person – not a recording, when you have questions or need support.