User opinions, experiences and interactions with a business can appear next to directory listings, maps, standalone sites and apps and even within paid ads. 73% of consumers say that positive customer reviews make them trust a business more.
Online reviews are much like public relations in the now digital age. Public relations was once something only the large companies had to deal with but now managing your online reputation has become a critical factor the each and every business needs to get a handle on. It doesn’t matter if your participating in the conversations taking place online in regards to your business, your businesses reputation and brand is being shaped with every comment and review relating to your business. If a negative review is posted online, the damage to your business brand can grow quickly.
We utilize the latest technology to monitor, manage and market your great reputation online. Our solutions are among the top in the industry as we keep up to date with the latest trends and changes in the industry.
With hundreds of customers just like you using our proven systems, strategies and software…. we must be doing something right. Managing and marketing your reputation to grow your business couldn’t be easier.
Building a great reputation online is easy when all of your employees are delivering top, quality customer service. Our white label training program helps you develop your staff to improve customer satisfaction.
Knowing what your customers are saying about your business will help you identify strengths and weaknesses quickly. This information can tell you which products or services people like and don’t like as well as customer service problems that need to be addressed.
Ignoring negative reviews is the worst thing you can do for your business. How quickly you respond and what you say will make or break your reputation. Responding positively to negative reviews tells prospective customers that you care and strive for 100% customer satisfaction.
You can’t control everything customers say but our solutions help you gain greater control of your reputation and address problems before a customer posts online. Our propriatary system puts you in the drivers seat so customers tell you directly when something is wrong, giving you a chance to correct the problem.
A great reputation should be promoted in order to drive more traffic and sales for your business. Our Reputation Marketing system will promote your reputation across your social networks. Post the newest reviews directly on your website so customers can see real genuine customer reviews. It’s a great way to increase conversions.