call tracking for small business

Small Business Benefits From Call Analytics

Many small businesses make the mistake of dismissing call analytics altogether as something they will not find necessary for their business. Call tracking and call analytics happen to be two of the most basic services that a company can benefit from when it comes to marketing. Marketing is all about getting your company name and service out to those who are looking for you to fill a void they have been filling on their own. How ever you look at it, marketing costs a lot for many companies so most business owners go at it various ways. Small businesses sadly seem to try a hit and miss method, throwing money at marketing campaigns and hoping one of them hits the target and they see the growth. This cannot ensure results or profit because it is so hard to measure the success of the return on such a blind investment. Call tracking is actually an invaluable investment to cover the incoming calls for a company.

call tracking for small businessWhen creating new ideas for marketing campaigns, whether it’s billboard marketing, a commercial campaign or simply an email campaign, deciding which is the most successful and worth repeating is the most effective with services of call analytics and ad tracking. Call tracking software can actually record the data of each call including information like which line was being called, where it originated from, how long it lasted and of course which sales were completed. Using call tracking software a company can also add meta tags, meaning notes that will help those analyzing the data to know more about the call and measure success according to personal goals. For example, if a women’s supplement was trying to have a successful market directed at men for their wives it might be helpful to record when men call and when women call.

There are so many variations of what makes ad tracking successful for a company. Most of the time it’s up to those in the company who have set the goals to make sure they are reaching them. Call analytics can also be incredibly efficient for training sales reps who are answering the phones since every call can be recorded for quality purposes. So no matter what size your business is, nor what you do- cleaning services or selling antiques- you will find that your company is greatly benefited by the use of measuring calls and the success of all the variables that call tracking offers to a company.


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Jamie Gallegos

About Jamie Gallegos

Jamie is the Founder and President of Social Climb a full service marketing agency located in Englewood Colorado. Jamie’s expertise is in search engine optimization and strategic marketing solutions. With more than 15 years of website design and internet marketing Jamie is an advocate for small businesses across the U.S.

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